Services_

We developed the SPG Lightning Insights approach to accelerate value and ensure we’re focusing time, energy and budget on the areas that will have the highest impact for our clients. We deliver immediately actionable insight, not months of project possibilities and discovery, by working with our clients to forensically understand the business problems and how technology, process, team capability, and system design can deliver true benefits.

How can we move so quickly? Our team takes their collective experience of working within the world’s largest consulting firms and distills it down to the best-in-class methods, tools and processes that create real change – fast.

Following Lightning Insights, we model the customer journey, customer contact strategy and target operating model. With agnostic assessment of our client’s needs and required outcomes, we define and implement People and Culture, Business and Technology transformation plans.

How do we create great solutions? We partner with leading CCcaaS technology leader and UCaaS providers.

We spend time at the outset to understand your data estate and rapidly identify sources, threads and flows. By developing master data models, addressing data quality issues and implementing data governance frameworks, we ensure system alignment, data maintenance and accurate reporting.

How do we support our clients? By solving the typical data issues in relation to mastery, uniqueness, quality and accuracy.

Our expertise means your business systems are always performing optimally. Starting with Lightning Insights to understand your business needs and your holistic technology environment, our CloudOps service delivers site reliability and forensic network analysis across the entire technology stack.

Our specialisms help high risk, safety first sectors see and understand performance and reliability issues before they arise, taking preventative action through long term performance and behaviour change tracking.

By starting with our Lightning Insights process, we define the most appropriate cloud transformation roadmap for our clients, before deploying our class-leading digital experts to demonstrably deliver your digital strategy. From application rationalisation, productivity tooling, application deployment, and workplace security to datacentre optimisation, cloud transformation, cloud security and performance optimisation, we support our clients in delivering their business, digital and transformational goals.

Our bespoke software solutions are designed specifically to address our client needs, especially where complex problems have remained unsolved. Usually sector-specific, our software team deliver flexible and tailored platforms that can evolve and flex in a collaborative, design led way.